Privacy Policy
Last updated: July 27, 2025
1. Data Controller
This privacy policy describes how your personal information is collected, used, and shared when you use our social media automation platform ("Service").
Data Controller:
9Clouds Studio Szymon Szczerba
Szymon Szczerba
ul. Akacjowa 32
55-040 Domasław
Poland
2. About Our Service
Our platform helps small business owners (beauty salons, manicure studios, detailing services, dance schools, furniture stores, etc.) automatically create and publish posts on their social media profiles, minimizing manual effort and engagement requirements.
3. Information We Collect
3.1 Account Information
- Email address and password (for account creation)
- Company/business name
- Communication style preferences (voice of tone)
- Publishing frequency preferences
- Business category and industry information
3.2 Instagram Integration Data
- Instagram account access tokens (for posting authorization)
- Instagram business account information
- Photos and images you upload to our platform
- Generated post content (descriptions, hashtags)
- Publishing schedules and post history
3.3 Technical Information
- IP address and browser information
- Usage analytics and platform interaction data
- Error logs and performance metrics
4. How We Use Your Information
- To provide and maintain our social media automation service
- To generate AI-powered post content based on your uploaded images
- To automatically publish posts to your connected Instagram account
- To customize content generation based on your business type and communication style
- To send you service-related notifications and updates
- To improve our platform and develop new features
- To ensure platform security and prevent fraud
- To comply with legal obligations
5. Third-Party Services
We use the following third-party services to operate our platform:
Supabase (Database & Authentication)
Location: Frankfurt, Germany
Purpose: User data storage, authentication, and database management
Vercel (Hosting & Infrastructure)
Location: Frankfurt, Germany
Purpose: Application hosting and content delivery
Inngest (Background Processing)
Location: Frankfurt, Germany
Purpose: Processing uploaded images and generating posts
OpenAI (AI Content Generation)
Purpose: Generating post descriptions and hashtags using artificial intelligence
Meta/Instagram (Social Media Integration)
Purpose: Publishing posts to your Instagram business account
6. Instagram Integration
When you connect your Instagram account to our platform, you grant us permission to:
- Access your Instagram business account information
- Publish posts (photos with captions and hashtags) on your behalf
- Read basic account metrics for optimization purposes
Important: We only access Instagram business accounts. Personal Instagram accounts are not supported. You can revoke our access at any time through your Instagram account settings or by disconnecting the integration in our platform.
7. Data Retention
- Account data: Retained while your account is active and for 30 days after deletion
- Uploaded images: Stored until you delete them or close your account
- Generated posts: Retained for service functionality and can be deleted upon request
- Instagram access tokens: Stored securely and deleted when you disconnect the integration
- Analytics data: Aggregated and anonymized data may be retained for service improvement
8. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to certain types of data processing
- Right to Withdraw Consent: Withdraw consent for data processing
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and authentication mechanisms
- Secure data centers in the European Union (Frankfurt, Germany)
- Regular backups and disaster recovery procedures
10. International Data Transfers
Most of our data processing occurs within the European Union (Frankfurt, Germany). When we use services outside the EU (such as OpenAI), we ensure appropriate safeguards are in place to protect your data according to GDPR requirements.
11. Children's Privacy
Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. Significant changes will be communicated via email or platform notification.
13. Contact Information
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
Email: uszackip@gmail.com
Address:
9Clouds Studio Szymon Szczerba
ul. Akacjowa 32
55-040 Domasław
Poland
We will respond to your inquiry within 30 days as required by GDPR.
14. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract Performance: To provide our social media automation service
- Legitimate Interest: To improve our platform and ensure security
- Consent: For Instagram integration and marketing communications
- Legal Obligation: To comply with applicable laws and regulations